Customer Support Specialist

Job Summary

To support a growing fintech team, the fully remote Customer Support Specialist will manage support tasks, analyze customer issues, and assist merchants while working night shifts on a 2/2 schedule.

Key responsibilities:

• Handling support tasks with control over resolution or escalation through the ticketing process
• Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction
• Collaborating with other departments to address customer tasks and issues

Required qualifications:

• Proven experience in a similar customer support role, ideally within fintech, crypto, or tech-driven environments
• English language proficiency at least B2+ level
• Fluent in Ukrainian and Russian, with strong written skills
• Strong knowledge of payment processes and ability to analyze complex cases
• Attention to detail, responsibility, proactiveness, and customer orientation