Customer Support Specialist

Job Summary

Providing technical support and customer care, the full-time Customer Support Specialist will assist users with online learning software, troubleshoot hardware and software issues, and manage support tickets in a remote environment.

Key responsibilities

• Serve as the first point of contact for customers, addressing inquiries and providing guidance on products
• Troubleshoot and resolve hardware and software issues while ensuring a smooth user experience
• Document interactions in a web-based ticketing system and escalate issues as necessary

Required qualifications

• High school diploma or equivalent; college degree or some college completed preferred
• 1 or more years of customer service experience preferred
• Experience in installing, maintaining, and troubleshooting computers and peripherals
• Excellent English written and oral communication proficiency (equivalent to CEF C1 level or above)
• Must reside within an approved state and have a reliable home internet connection that meets specified requirements