Customer Support Specialist

Job Summary

Providing thoughtful support to pet owners, the full-time Customer Support Specialist will assist customers via phone, chat, and email, managing high call volumes and de-escalating difficult situations while working remotely during Pacific Time hours.

Key responsibilities

• Manage high call volumes and provide responsive support to customers
• De-escalate challenging situations with empathy and maintain calm communication
• Utilize multiple systems to ensure a seamless customer experience and document interactions accurately

Required qualifications

• 2+ years of experience in a high-volume call center or customer service role
• Proven ability to handle complaints and sensitive topics with empathy
• Experience using CRM systems to document customer interactions
• Reliable wired internet connection and a distraction-free home office setup
• Ability to thrive in a fast-paced environment and adapt to evolving responsibilities