Customer Support Specialist

Job Summary

To support a growing wellness software company, the full-time Customer Support Specialist will engage with clients to troubleshoot product-related inquiries and provide training via phone, email, and live chat in a remote environment.

Key responsibilities

• Handle client inquiries by identifying issues and providing effective solutions through active listening and problem-solving
• Document client issues in Salesforce and stay updated on product knowledge and internal processes
• Deliver training and support to clients, ensuring they successfully utilize the software

Required qualifications

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Tech-savvy with the ability to learn new software and hardware
• Reliable internet service provider
• Salesforce experience is a plus