Customer Support Specialist

Job Summary

Enthusiastic and detail-oriented, the part-time Customer Support Specialist will provide outstanding customer support by responding to inquiries, resolving issues, and monitoring live trips while working remotely and flexibly, including nights and weekends.

Key Responsibilities

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance
• Act as Live Trip Support during scheduled shifts, monitoring trips and addressing disruptions
• Build and maintain positive relationships with customers to ensure satisfaction and retention

Required Qualifications

• 0-2 years of customer service or logistics coordination experience, preferably in transportation or hospitality
• Strong organizational skills with the ability to multitask effectively
• Willingness to adapt to changing priorities and learn new systems or processes
• Ability to remain calm and professional in fast-paced or high-pressure situations
• Customer-focused mindset with a commitment to delivering exceptional service