Customer Support Specialist

Job Summary

To support first responder clients, the remote Customer Support Specialist will provide technical assistance, manage software incident resolution, and document customer interactions while working in a part-time capacity.

Key responsibilities

• Provide responsive support to clients through phone, email, and chat, troubleshooting technical issues and resolving inquiries
• Document customer interactions and monitor support metrics using Salesforce and Jira
• Collaborate with cross-departmental teams to enhance customer experience and address product-related challenges

Required qualifications

• 2 years of experience in software or SaaS technical support or a related customer support field
• Minimum of one year of Salesforce experience
• GED/High School Diploma
• Desire to grow within the company and work effectively in a team environment
• Good job stability