Customer Support Specialist

Job Summary

As an Associate Customer Support Specialist, the full-time remote position will manage Tier 1 support cases related to payroll, taxes, HR, and benefits, ensuring timely resolution and customer satisfaction.

Key responsibilities

• Resolve Tier 1 support cases across payroll, taxes, HR, and benefits for customers
• Quickly ramp up on Miter's products and ticketing tools to independently manage support tickets
• Develop a product specialization over time, contributing to team SLAs and handling a majority of assigned tickets without escalation

Required qualifications

• 0-2 years in a customer-facing role such as support, success, retail, or hospitality
• Proven ability to learn complex products or domains quickly
• Experience in a fast-paced, ticket-driven environment managing multiple cases
• Proficiency with modern SaaS tools and help desk/ticketing systems
• Demonstrated empathy and patience when assisting customers under pressure