Customer Support Specialist

Job Summary

Seeking a satisfaction-focused Customer Support Specialist for a fully remote role based in the Philippines, who will provide first-level support via live chat, diagnose technical issues, and assist customers with the Provet veterinary practice management system.

Key responsibilities

• Provide first-level support in fluent English via live chat, acting as the first point of contact for customers
• Jump on video calls when needed to assist customers with troubleshooting and issue resolution
• Ensure accurate information is logged in the ticketing system and keep customers updated on progress

Required qualifications

• Fluency in English, both written and spoken, with strong communication skills
• Experience in a customer-service role, preferably in a fast-growing SaaS company or veterinary background
• Technical mindset with a genuine interest in diagnosing and resolving issues
• Experience with Intercom live chat is a strong plus
• Process-driven approach to triaging customer tickets effectively