Customer Support Specialist

Job Summary

Fielding tier 1 customer inquiries, the remote Customer Support Specialist will troubleshoot technical issues, implement solutions, and provide feedback to enhance support processes while working collaboratively across the organization.

Key responsibilities

• Field customer inquiries via phone, email, chat, and ticketing system
• Troubleshoot and resolve customer issues with attainable solutions
• Evaluate and escalate bugs to development and contribute to knowledge bases

Required qualifications

• Bachelor's degree or equivalent experience
• Proven ability to diagnose and resolve technical issues for a SaaS product
• Experience in high-volume support/customer service roles
• Applicable technical writing skills
• Strong analytical mindset with problem-solving skills