Customer Support Specialist

Job Summary

Providing technical assistance remotely, the full-time Customer Support Specialist will manage high-volume client support requests, troubleshoot website functionality issues, and ensure a high-quality support experience for users of Clubessential websites and related products.

Key responsibilities

• Serve as the first point of contact for client support requests via phone, email, chat, and voicemail
• Provide level 1 technical support for website-related issues, including layout, styling, and content display
• Document client interactions and troubleshooting steps in CRM systems while maintaining knowledge of product updates

Required qualifications

• Foundational knowledge of HTML and CSS for troubleshooting front-end website issues
• Exposure to SQL or data querying concepts for investigating data-related issues
• Passion for delivering exceptional service and building positive client relationships
• Self-motivated team player with strong problem-solving skills
• Ability to explain technical concepts clearly to non-technical users