Customer Support Specialist

Job Summary

As the voice of the brand, the full-time remote Customer Support Specialist will manage a high volume of customer inquiries via email and social media, providing knowledgeable and empathetic responses while resolving issues and ensuring customer satisfaction.

Key responsibilities

• Provide knowledgeable answers to customer inquiries regarding products and the brand while maintaining a positive and professional attitude
• Respond to customer inquiries in a timely manner and execute appropriate policies to resolve issues effectively
• Maintain detailed records of customer interactions, ensuring a high level of customer care is delivered consistently

Required qualifications

• High school diploma or equivalent combination of education and experience
• 1-3 years of customer service experience
• Proficient computer and typing skills, with a minimum typing speed of 60-80 WPM preferred
• Basic experience with Google Suite and familiarity with customer service platforms like Gorgias/Zendesk/Shopify
• Professional demeanor with excellent written and verbal communication skills, particularly in email etiquette