Customer Support Specialist

Job Summary

As the first point of contact for clients, the full-time Customer Support Specialist (Tier 1) will handle inbound support requests, resolve common product questions, and route complex issues to the appropriate specialists while working remotely.

Key responsibilities

• Handle incoming phone calls and a high volume of support tickets across all channels
• Resolve basic product questions including feature use, navigation, and account settings
• Triage and route incoming tickets to appropriate tiers based on ticket type

Required qualifications

• 1+ years in customer service, technical support, help desk, or similar customer-facing role
• Comfort following documented processes and using ticketing tools
• Ability to quickly learn new software and product concepts
• Self-starter with a natural curiosity and motivation to find solutions
• Must be eligible to work in the United States