Customer Support Specialist

Job Summary

Detail-oriented and customer-focused, the full-time Customer Support Specialist (Tier 1) will handle inbound inquiries via email, text, chat, and phone calls, ensuring timely resolution of support tickets in a fully remote environment.

Key responsibilities

• Respond to customer inquiries with professionalism and empathy, ensuring effective resolution
• Troubleshoot common technical issues and manage work from the call queue and Jira support ticket queue
• Accurately log, update, and escalate tickets while maintaining performance metrics and contributing to process improvements

Required qualifications

• 1+ years of experience in a customer support or help-desk role, preferably in a Tier 1 capacity
• Experience using support platforms such as Jira and Intercom
• Ability to multitask and manage multiple tickets in a fast-paced environment
• Availability to work flexible schedules, including non-traditional shifts
• Basic technical troubleshooting experience is a plus