Customer Support Specialist

Job Summary

Joining a dynamic team remotely, the full-time Customer Support Specialist will become an expert in the Promoboxx platform, assisting retailers and brand customers through email and phone support, conducting 1:1 trainings, and maintaining customer data.

Key responsibilities

• Monitoring the Support inbox and responding to customer inquiries via email and phone
• Conducting 1:1 Zoom trainings with users and answering questions about platform functionality
• Updating account and brand network data while assisting with team projects as needed

Required qualifications

• Customer service experience in retail, food service, or hospitality
• Bachelor's degree preferred
• Familiarity with tech tools and data spreadsheets
• Ability to learn new software platforms quickly
• Positive, motivated, and team-oriented attitude