Customer Support Specialist

Job Summary

Providing education and assistance to customers, the full-time remote Customer Support Specialist will address complex inquiries, manage escalated concerns, and ensure customer satisfaction through effective communication and problem resolution.

Key responsibilities

• Act as the first point of contact for complex customer issues and inquiries, ensuring appropriate resolutions
• Utilize in-depth knowledge of products and services to guide customers in finding solutions that align with company initiatives
• Document performance opportunities and assist leadership in coaching customer service representatives as needed

Required qualifications

• Two to four years of customer service experience in a high-volume environment
• One year of experience handling ACD calls within a call center
• Ability to work any shift, including weekends and holidays
• Demonstrated effective written communication skills for correspondence with customers
• Proficient in navigating multiple complex systems to support customer inquiries