Customer Support Specialist

Job Summary

To provide exceptional customer service in a fast-paced environment, the full-time Customer Support Specialist will manage customer inquiries and issues across multiple channels, working remotely with a flexible schedule that includes nights, weekends, and holidays.

Key responsibilities

• Act as a Brand Ambassador for Shopbop, delivering world-class service to customers
• Resolve customer issues and complaints in a timely manner through email, phone, live chat, and social media
• Provide customers with critical service and product information, ensuring overall satisfaction

Required qualifications

• 2+ years of experience in a luxury customer service-focused environment, such as contact center or luxury retail
• High school diploma
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Direct customer phone/email experience is required
• Proficiency in using various software programs to resolve customer inquiries