Customer Support Specialist

Job Summary

To support various project-based AI initiatives, the part-time Customer Support Specialist will design and evaluate scenarios related to fee inquiries, payment setups, and fraud claims, while working remotely.

Key responsibilities

• Design and evaluate scenarios for fee inquiries and statement clarifications to ensure accuracy
• Create payment setup scenarios that include potential issues like incorrect payees and insufficient funds
• Grade responses for factual accuracy and conversational tone across different communication channels

Required qualifications

• Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field
• 2+ years of experience in customer service, banking, retail, or financial services
• Current or recent experience in customer service and support, or banking and financial roles
• Strong judgment in determining the scope of service and understanding fee schedules or policy documents
• Strong written English proficiency (C1+ level)