Customer Support Specialist

Job Summary

Providing exceptional support to customers and internal agents, the full-time Customer Support Resolution Specialist will resolve escalated issues with empathy and professionalism while working remotely across various locations.

Key responsibilities

• Troubleshoot complex customer concerns and manage escalated inquiries effectively
• Coach customer advocates and serve as a subject-matter expert in a fast-paced support environment
• Ensure timely follow-through on customer issues to reinforce loyalty and satisfaction

Required qualifications

• Minimum of 3 years of experience in a customer support or escalation-resolution role
• High School Diploma or equivalent required
• Strong organizational skills and ability to manage multiple priorities
• Detail-oriented with high accuracy in written documentation
• Self-motivated with a customer-centric mindset focused on delivering a world-class experience