Customer Support Specialist

Job Summary

Supporting the sales efforts of the organization, the part-time Customer Support Specialist will deliver exceptional service through various channels, manage a high volume of inquiries, and resolve customer issues while working remotely.

Key responsibilities

• Serve customers via phone, email, and other channels by answering inquiries and resolving issues
• Handle 60-80+ inbound calls daily while maintaining strong service levels
• Investigate and resolve issues related to orders, shipments, returns, and billing

Required qualifications

• High school diploma or equivalent required; some college preferred
• 2+ years of B2B customer service or 3+ years of B2C experience
• Experience with SAP and Microsoft Office tools preferred
• Ability to manage high call volume with professionalism and efficiency
• Strong attention to detail and customer-first mindset