Customer Support Specialist

Job Summary

Seeking an upbeat and driven individual, the full-time Customer Support Specialist will enhance customer support by managing inbound communications, educating customers on products and services, and troubleshooting issues in a hybrid or fully remote environment.

Key responsibilities

• Manage inbound communication with shipping customers and service providers through calls and emails
• Educate customers on products and services while troubleshooting account or website problems
• Serve as a mediator between shipping customers and service providers to resolve disputes

Required qualifications

• Experience in customer service and inbound call handling
• Proficiency in Microsoft Office and Google Apps
• Ability to adapt quickly in a fast-paced environment
• Strong problem-solving skills with a creative approach to solutions
• Bilingual in Spanish is highly preferred