Customer Support Specialist

Job Summary

To support a growing team, the full-time Customer Support Specialist will manage new and existing claims, provide customer support, and ensure accurate data processing in a remote environment.

Key responsibilities:

• Efficiently process and file new claims, evaluating loss information for accurate categorization
• Address customer inquiries and resolve issues with empathy and professionalism
• Accurately enter claim details and process transactions while maintaining timely updates to customer records

Required qualifications:

• Experience in customer service or support roles
• Strong understanding of claims processing and evaluation
• Ability to manage high call volumes effectively
• Proficiency in data entry and transaction processing
• Familiarity with policy and procedure compliance in a customer service context