Customer Support Specialist

Job Summary

Providing remote customer support, the part-time Customer Support Specialist will troubleshoot basic technical challenges and assist users with inquiries over the phone for a duration of 4-5 months with potential for extension.

Key responsibilities

• Answer phone calls and assist users in troubleshooting basic technical issues
• Guide users through common solutions, such as clearing browser history and logging in/out
• Deliver exceptional customer service and support in a professional environment

Required qualifications

• High school diploma required; associate or bachelor's degree preferred
• 3+ years of experience in customer service and support
• Strong understanding of technology operation and troubleshooting
• Proven ability to provide exceptional customer service