Customer Support Specialist

Job Summary

Working remotely in a full-time capacity, the Customer Support Specialist will provide high-quality software support to end users, manage customer inquiries via calls and emails, and coordinate with internal teams to ensure client satisfaction.

Key responsibilities:

• Master software features and provide timely support to end-users across various channels
• Triage and troubleshoot customer queries, managing a backlog of tickets for resolution
• Proactively engage with existing accounts to promote additional services and contribute to the internal knowledge base

Required qualifications:

• 3+ years of software/application support experience
• Strong organizational and time management skills
• Ability to analyze and solve complex problems effectively
• Experience in a fast-paced, minimally directed environment
• Clear and concise communication and documentation skills