Customer Support Specialist

Job Summary

Seeking a friendly and tech-savvy Customer Support Specialist, the full-time remote position will manage customer inquiries via phone, text, chat, and email while ensuring satisfaction and reporting issues to the engineering team.

Key responsibilities

• Answer customer questions and provide solutions to meet their needs
• Communicate with customers and drivers through various channels
• Report technical issues and customer feedback to the respective teams

Required qualifications

• Associate's degree or above preferred, but not mandatory
• 1-2 years of experience in customer service preferred, but not mandatory
• Bilingual skills are a plus
• Access to a quiet work environment with reliable internet
• Strong desire to help people and work collaboratively