Customer Support Specialist

Job Summary

Providing tier one support for customers and internal employees, the full-time Customer Support Specialist will troubleshoot software and technical issues, resolve customer problems, and deliver an excellent customer experience in a hybrid work environment.

Key Responsibilities:

• Resolve customer issues and provide product support for OnBoard, Govenda, and related platforms through various communication channels
• Troubleshoot software and technical issues while prioritizing support cases and providing timely updates to customers
• Create and maintain knowledge articles and collaborate with internal teams to enhance customer outcomes

Required Qualifications:

• Minimum 3+ years of experience in customer support, technical support, or related customer-facing roles
• Minimum 2+ years of experience using ticketing platforms such as Zendesk or ServiceNow
• Basic knowledge of APIs, SSO, and browser troubleshooting preferred
• Experience collaborating with Product, Engineering, QA, and Customer Success teams
• AI fluency with experience using generative AI tools preferred