Customer Support Specialist

Job Summary

Providing exceptional support experiences, the full-time Customer Support Specialist will collaborate with the Customer Experience organization to address customer inquiries and project-based assignments while maintaining high satisfaction levels and adhering to service-level agreements.

Key responsibilities

• Maintain a professional and positive attitude in all customer interactions
• Collaborate with team members to complete project-based assignments within deadlines
• Set and manage customer expectations regarding resolution and response times

Required qualifications

• High School Diploma / GED required; Associates / Bachelors Degree preferred or equivalent experience in customer service or tech support
• Ability to follow established protocols and policies
• Excellent case management and time management skills