Customer Support Specialist

Job Summary

Providing exceptional customer service to healthcare providers and internal sales teams, the full-time Customer Support Specialist will manage incoming and outgoing communications, resolve issues, and support cross-functional initiatives while working remotely or onsite in Redwood City or Madison.

Key responsibilities

• Answer and place phone calls, responding to voicemails and emails to address customer inquiries
• Investigate and resolve issues for sales field and providers, escalating high-priority concerns to management
• Collaborate with teams to identify process improvements and document new procedures for operational growth

Required qualifications

• High School Diploma or General Education Degree (GED)
• 3+ years of customer service experience in an inbound/outbound contact center, preferably in healthcare
• 3+ years of experience in a sales or customer service environment focused on delivering exceptional customer experiences
• Must be 18 years of age or older and authorized to work in the United States without sponsorship
• Demonstrated ability to perform essential duties of the position with or without accommodation