Customer Support Specialist

Job Summary

Providing empathetic and solution-oriented support, the full-time remote Customer Support Specialist will assist patients and providers with benefits-related inquiries through phone, email, and live chat while ensuring a high-quality customer experience.

Key responsibilities

• Deliver high-standard support to clients and providers via email, chat, and phone
• Troubleshoot platform issues and facilitate communication between clients and providers
• Investigate and explain benefit details while advocating for clients and addressing customer experience friction

Required qualifications

• Experience in customer service or support roles
• Ability to handle a high volume of customer interactions with empathy
• Familiarity with technology and standard troubleshooting procedures
• Strong written and verbal communication skills
• Adaptability to thrive in a dynamic work environment