Customer Support Specialist

Job Summary

As a full-time remote Customer Support Specialist, the successful candidate will manage customer inquiries through chat, email, and phone, ensuring a seamless experience while providing tech support and educating customers about products and services.

Key responsibilities

• Monitor and respond to customer inquiries via email, chat, and phone
• Provide technical support for troubleshooting issues related to the oven and app
• Document trends and share insights with teams to enhance product and service quality

Required qualifications

• Strong computer skills with fast typing abilities (40+ wpm)
• Experience using Zendesk or similar support tools is a plus
• Availability for extended business hours and weekend shifts
• Ability to work independently in a remote setting while collaborating with a team
• Passion for customer service and problem-solving in challenging situations