Customer Support Specialist

Job Summary

Managing routine customer cases independently, the full-time remote Customer Support Specialist II will deliver high-quality service and accurate solutions while leveraging EHR platform knowledge and AI-supported technologies to enhance the support experience.

Key responsibilities

• Manage customer cases from intake to resolution, focusing on quality and customer satisfaction
• Provide timely updates to customers on case progress and maintain accurate documentation in CRM systems
• Utilize AI tools to troubleshoot issues and identify patterns for improving workflows

Required qualifications

• High school diploma or equivalent experience
• 1+ years of customer service or support experience
• Familiarity with CRM systems and case management processes
• Proven ability to resolve standard issues independently
• Comfort with technology and interest in leveraging AI tools for efficiency