Customer Support Specialist

Job Summary

To create an incredible experience for customers, the part-time Customer Support Specialist will respond to inquiries via email and live chat, troubleshoot technical issues, and collaborate with various teams to ensure seamless customer experiences in a remote setting.

Key responsibilities

• Respond to customer inquiries with timely and professional communication
• Troubleshoot technical issues and educate customers on product features and best practices
• Capture customer feedback and collaborate with internal teams to improve support processes

Required qualifications

• 3+ years of experience in Customer Support or Customer Success, preferably in a tech startup
• Experience with tools such as HubSpot, Google Workspace, and Zendesk
• Ability to quickly become a product expert and guide customers effectively
• Track record of identifying process improvements using customer feedback
• Must be authorized to work in the United States and pass a pre-employment background check