Customer Support Specialist

Job Summary

Working remotely, the full-time Customer Support Specialist will manage customer relationships, troubleshoot technical issues, and ensure a positive product experience for users of a patient journey application.

Key responsibilities

• Provide first-class service including troubleshooting, issue resolution, and data request fulfillment for key users and patients
• Translate complex technical terms and concepts for a non-technical audience while supporting product implementation activities
• Collaborate with Professional Services, Customer Success, and Engineering teams to enhance the overall customer experience

Required qualifications

• 3-5 years of experience in a customer-facing role such as Support Specialist or Technical Support Engineer
• Strong technical aptitude with proficiency in troubleshooting and understanding APIs, including error codes and JSON
• Ability to read and interpret API documentation created by technical teams
• Customer-first mindset with a passion for delivering a smooth product experience
• Bachelor's degree or equivalent career experience