Customer Support Specialist

Job Summary

Enthusiastic and highly organized, the full-time Customer Support Specialist will manage customer relationships, drive product adoption, and ensure high retention rates while working remotely from Lisbon, Portugal.

Key Responsibilities

• Provide exceptional onboarding and ongoing support to clients through training sessions and consultations
• Monitor customer engagement and improve lifecycle management to ensure high renewal rates
• Serve as the initial point of contact for technical inquiries, troubleshooting issues, and escalating to technical teams as needed

Required Qualifications

• 2 years of relevant job experience with a proven track record of excellence
• Minimum 2.1 degree from a leading university
• Fluent written and spoken English
• Strong technical aptitude to understand platform behaviors
• Excellent time-management and organizational skills