Customer Support Specialist

Job Summary

Enthusiastic and highly organized, the full-time Customer Support Specialist will manage customer relationships, drive product adoption, and ensure high retention rates while working remotely from Buenos Aires, Argentina.

Key Responsibilities

• Provide exceptional client onboarding and strategic support through training sessions and ongoing assistance
• Monitor and improve customer engagement to ensure high renewal rates and foster long-term relationships
• Serve as the initial point of contact for technical inquiries, conducting troubleshooting and facilitating escalations as needed

Required Qualifications

• 2 years of relevant job experience with a proven track record of excellence
• Minimum 2.1 degree from a leading university
• Fluent written and spoken English
• Strong technical aptitude to understand platform behaviors and explain them to technical teams
• Excellent time-management, organizational, and multitasking skills