Customer Support Specialist

Job Summary

Fostering positive customer relationships, the full-time Customer Support Specialist will manage high-priority voice and email requests, provide order status updates, and facilitate order completion in a remote environment.

Key responsibilities

• Respond to customer inquiries and support implementation processes
• Correct and process returned products while ensuring customer needs are met
• Collaborate with other departments to streamline workflow and enhance customer satisfaction

Required qualifications

• Proficient in MS Excel with the ability to manipulate large datasets
• Prior customer service experience is preferred
• Experience in Quality Assurance or Commercial teams is a plus
• Self-motivated with a strong work ethic and ability to work in a fast-paced environment
• Ability to work overtime when necessary