Customer Support Specialist

Job Summary

To ensure a smooth and positive experience for clients trading on our platforms, the full-time Customer Support Specialist will manage communication channels, assist with trading account inquiries, and provide technical support in a remote setting.

Key responsibilities

• Manage company communication channels, including live chat, emails, and phone calls to assist clients
• Identify and assess customer needs, providing timely and accurate support while maintaining CRM records
• Coordinate with internal departments for inquiries requiring further investigation and follow up with clients for resolution

Required qualifications

• Proven experience in a customer support or client service role
• Background in Forex trading or financial markets is a strong advantage
• Excellent command of English and Vietnamese, both spoken and written
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Flexible to work on a weekly rotating shift schedule, including morning, afternoon, and night shifts