Customer Support Specialist

Job Summary

Providing exceptional service remotely, the full-time Customer Support Representative will resolve customer issues efficiently, enhance brand loyalty, and manage data entry related to high school sports while working with a passionate team.

Key responsibilities

• Answer customer calls and troubleshoot issues effectively
• Respond to customer service tickets via email for timely resolutions
• Accurately enter high school sports rosters, schedules, and scores using in-house software

Required qualifications

• Knowledge of the Windows 10 Operating System
• Strong understanding of fan culture and passion for the sports industry
• High school diploma required; college students or graduates preferred
• Experience with Zendesk is a plus
• Previous customer support experience preferred