Customer Support Specialist

Job Summary

Passionate about customer service, the full-time Customer Support Specialist will engage with customers through phone, email, and live chat to enhance their experience, troubleshoot issues, and build sustainable relationships in a hybrid work environment.

Key responsibilities

• Identify opportunities to enhance customer experience through proactive communication
• Troubleshoot and resolve complex customer inquiries using support tools and product knowledge
• Collaborate with the team to develop strategies for customer satisfaction and support coverage

Required qualifications

• Strong background in customer service, preferably in Hospitality, Retail, or Bar/Restaurant settings
• Experience with customer support tools, with knowledge of Gladly and SaaS productivity tools being a bonus
• Basic understanding of frontend or backend development
• Knowledge or interest in integrative health or wellness certifications is advantageous
• Flexibility in scheduling to ensure optimal customer support coverage across the US and Canada