Customer Support Specialist

Job Summary

Seeking a passionate Customer Support Specialist for a full-time hybrid position who will engage with customers through phone, email, and live chat to enhance their experience, troubleshoot issues, and build lasting relationships.

Key responsibilities

• Identify opportunities to enhance customer experience through proactive communication
• Troubleshoot and resolve complex customer inquiries using support tools and product knowledge
• Collaborate with the team to develop strategies that delight customers and ensure support coverage

Required qualifications

• Strong background in customer service, preferably in Hospitality, Retail, or Bar/Restaurant industries
• Experience with customer support tools, with familiarity in Gladly or similar SaaS platforms as a bonus
• Basic understanding of frontend or backend development
• Knowledge or interest in integrative health or wellness certifications is advantageous
• Flexibility with scheduling to provide optimal customer coverage across the US and Canada