Customer Support Specialist

Job Summary

As a remote full-time Customer Support Specialist, the successful candidate will assist customers through chat, email, and phone, guiding them through product processes, resolving issues efficiently, and advocating for customer needs.

Key responsibilities

• Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently
• Deliver clear, professional communication and collaborate with teammates and leadership to improve customer support
• Utilize available tools and resources to enhance customer experience and meet performance goals while fostering a positive work environment

Required qualifications

• 2+ years of experience in customer support, preferably in legal services or litigation support
• Proficiency with Microsoft Office and Google Suite, with the ability to quickly learn new software
• Strong interpersonal skills and the ability to collaborate across teams
• Critical thinker, self-motivated, and comfortable in a fast-paced environment
• Commitment to delivering an exceptional customer experience through trust-building and empathy