Customer Support Specialist

Job Summary

To support a growing medical technology company, the full-time Customer Support Specialist will provide world-class customer service for web-based medical software products, ensuring rapid resolution of technical issues and integration into customer workflows while working remotely from the East Coast.

Key responsibilities:

• Provide knowledgeable responses to customer inquiries and issues to facilitate the adoption of the FFRct product
• Document and resolve reported issues promptly while managing the knowledge base for customer-related queries
• Collaborate with cross-functional teams to enhance customer support quality and assist in onboarding new accounts

Required qualifications:

• 3-5 years of customer-facing work experience preferred
• Experience with DICOM medical imaging, medical devices, or EHR/EMR software preferred
• Proficiency in data analysis techniques, especially using MS Excel
• Bachelor's degree preferred, with relevant experience considered in lieu of education
• Fluency in English required; competency in additional languages such as German, Japanese, French, or Italian is desirable