Customer Support Specialist

Job Summary

Providing exceptional customer service, the Customer Support Specialist I will assist customers through inbound calls, support ticketing systems, and customer engagement, ensuring timely and effective resolution of inquiries, either remotely or onsite in Richmond, VA, during a full-time schedule of Tuesday to Saturday from 9:00 AM to 6:00 PM ET.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide Tier 1 support for standard and recurring issues, including password resets and basic questions about the solution
• Document customer inquiries, status, and resolution while ensuring a positive customer experience through active listening

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Proven customer support or client service experience
• Familiarity with CRM systems and practices is preferred
• Experience in title, registration, DMV, or dealership is preferred
• Technical support experience is preferred