Customer Support Specialist

Job Summary

Providing exceptional customer support, the remote Customer Support Specialist I will manage inquiries via phone, email, and chat, ensuring a positive customer experience while addressing fulfillment, billing, and technical issues.

Key responsibilities

• Respond to customer inquiries through various channels in a timely and professional manner
• Document customer interactions, status, and resolutions while providing Tier 1 support for standard issues
• Collaborate with internal teams to resolve complex issues and follow up with customers to ensure satisfaction

Required qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Proven experience in customer support or client service
• Familiarity with CRM systems and practices is preferred
• Experience in title, registration, DMV, or dealership environments is a plus
• Technical support experience is preferred