Customer Support Specialist

Job Summary

Providing frontline support to marina operators and boaters, the remote Customer Support Representative will manage inbound inquiries across multiple channels, resolve technical challenges, and maintain expert-level product knowledge to enhance customer experience.

Key responsibilities

• Own inbound support across email, phone, and chat, consistently hitting or exceeding response time targets
• Diagnose and resolve complex software issues, escalating to Product and Engineering with clear documentation
• Support customers with accounting workflows, financial reconciliation, and payment-related issues confidently

Required qualifications

• 2+ years in customer support, ideally for a software product or technical platform
• Experience with accounting, financial workflows, or payment systems in a support context or as a power user
• Familiarity with accounting integrations such as QuickBooks or Xero is a strong plus
• Strong technical aptitude with the ability to diagnose issues before escalating
• High ownership orientation, following issues to closure without letting things fall through the cracks