Customer Support Specialist

Job Summary

Serving as a trusted partner to customers and internal teams, the full-time remote Customer Support Representative will deliver high-quality support, resolve complex issues, and ensure a seamless customer experience while managing inquiries related to orders and product information.

Key responsibilities

• Serve as the primary point of contact for customer inquiries related to orders, shipments, and product information
• Manage issue resolution from start to finish by coordinating with Logistics, Print Operations, and Sales teams
• Monitor and analyze customer support trends to identify recurring issues and recommend process improvements

Required qualifications

• 3 years of customer service experience in a fast-paced, high-volume environment
• Demonstrated ability to resolve customer inquiries and drive issues to resolution across multiple teams
• Strong analytical and reporting skills with proficiency in Salesforce CRM and Microsoft Office
• Self-motivated, proactive, and adaptable to evolving priorities and systems
• Commitment to the organization's mission and delivering outstanding service to schools and educators