Customer Support Specialist

Job Summary

Providing timely and empathetic support, the full-time Customer Support Specialist will manage customer inquiries via chat and email, ensuring high satisfaction while troubleshooting technical issues in a remote environment.

Key responsibilities

• Provide technical support and troubleshooting to customers
• Triage complex customer service issues received through various channels
• Maintain high customer satisfaction while managing operational expectations

Required qualifications

• Minimum 2 years of relevant experience in technical support or a similar role
• Ability to navigate Linux, macOS, and Windows operating systems
• Knowledge of PostgreSQL and cloud computing platforms (Azure, AWS, etc.)
• Familiarity with Intercom or similar ticketing systems
• Understanding of B2B SaaS products and IT security