Customer Support Specialist

Job Summary

To support a growing customer base, the full-time remote Customer Support Specialist will manage customer inquiries, resolve issues across multiple communication channels, and collaborate with internal teams to enhance the overall customer experience.

Key responsibilities:

• Own the resolution of customer requests and issues to deliver a best-in-class experience across all products
• Partner with support teammates to triage and resolve inquiries, escalating technical issues as necessary
• Maintain up-to-date knowledge of the product suite and contribute to the optimization of internal and customer-facing knowledge bases

Required qualifications:

• 2+ years of experience in a customer-facing role, preferably in customer support
• Strong track record of providing outstanding customer experiences in various communication channels
• Outstanding written and verbal communication skills, with the ability to simplify technical concepts for non-technical users
• Strong time management skills, capable of multitasking and prioritizing urgent requests alongside long-term projects
• Experience providing customer support in a SaaS organization is preferred