Customer Support Specialist

Job Summary

Seeking an exceptionally organized and empathetic Customer Support Specialist, the full-time remote role will manage user inquiries through phone, live chat, and email, while collaborating with internal teams to enhance product and support processes.

Key responsibilities

• Assist users in maximizing their experience with the platform through various support channels
• Collaborate with Product, Content, and building codes experts to address user questions and challenges
• Document and report potential bugs to the Engineering team while advocating for customer feedback internally

Required qualifications

• Minimum 2-4 years of experience in a customer-facing role
• Fluency in modern, cloud-based work tools (e.g., Google Workspace, Slack, Notion)
• Strong organizational and detail-oriented skills
• Excellent communication abilities
• Willingness to learn and adapt as products and processes evolve