Customer Support Specialist

Job Summary

Providing product support to customers via phone, chat, and email, the full-time Customer Support Representative will troubleshoot technical issues and become an expert in gym management software while working remotely.

Key responsibilities

• Communicate with customers to address inquiries and provide support
• Troubleshoot and resolve technical or account-related issues, escalating complex cases as needed
• Engage with a high volume of customer interactions, completing upwards of 50 engagements per day

Required qualifications

• 1-3 years of experience in a customer-facing role
• Fluent in English with strong verbal and written skills
• Ability to quickly learn and adapt to complex software products
• Experience with collaboration tools (e.g., Slack) and ticketing software (e.g., CRM like Hubspot)
• Comfortable working in a remote environment