Customer Support Specialist

Job Summary

Providing technical support to users of Neumo Cloud Records and Search products, the full-time Customer Support Specialist will manage customer inquiries, troubleshoot issues, and collaborate with internal teams to ensure a high level of customer satisfaction in a remote setting.

Key responsibilities

• Act as the first point of contact for customer inquiries, delivering technical assistance and troubleshooting support
• Guide customers through their online portal, helping them locate relevant information and resolve issues
• Monitor and manage support tickets while maintaining ongoing communication with customers regarding their inquiries

Required qualifications

• 1 year of experience supporting Neumo products or 3 years of related support experience in a SaaS environment
• Bachelor's degree in Computer Science, Management Information Systems, or a related field, or equivalent experience
• Familiarity with Salesforce or other CRM tools is preferred
• Hands-on experience with Microsoft products and general system administration tasks
• Relevant professional certification (e.g., CNE, MCSE, CPA) may substitute for a degree